Perception of hospitalized users on the care in health services

Abstract

Aim: To know the perception of hospitalized patients about the care in health services. Method: qualitative, descriptive and exploratory research, carried out in a Surgical Clinic unit, from October to November 2014. Data were collected through semistructured interviews with hospitalized users and analyzed from the thematic analysis. Results: The results were discussed from the following categories: walking in the health services; and realities of the primary health care and of the hospital. It was identified that users perceive that the care received in health services is hampered by the lack of structure thereof, by poor or non-existent communication and lack of humanization in assistance. Conclusion: In the face of perceived difficulties in primary health care services, users seek care in hospitals, a situation that discourages the establishment and coordination of health care networks