Vol. 12 No. 5 (2019): Special Issue

Articles

• Criticism to the transposition of tools from private administration to public administration: a debate on modernizing public administration in Brazil

  Fernando Dias Lopes

  841-856

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• Business Process Management Applied to Legal Administration: a study on law firms processes

  Marcos Alexandre Luciano, Manuela Rösing Agostini, Carlos Alberto Costa

  857-876

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• Determinants of culture that stimulate innovation: Study in textile industry of Itajaí Valley – SC

  Carolina Klein Padilha

  877-893

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• SERVQUAL scale for quality measurement: a case study in a company of public transport

  Deoclécio Junior Cardoso da Silva, Leoni Pentiado Godoy, Taís Pentiado Godoy, Roger da Silva Wegner, Lucas Urach Sudati

  894-910

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• Reverse logistics in retail: barriers and motivation to products and packaging return

  Jacques Demajorovic, Laida da Silva Oliveira Campos, Juliana bonomi Santos de Campos

  911-930

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• Analysis of the rating significance and other variables on the remuneration of the brazilian debentures

  Érika Letícia de Assis Luiz, Luiz Eduardo Gaio, Marcelo Augusto Ambrozini, Tabajara Pimenta Júnior

  931-952

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• Methodology for assessing risk in innovation investments

  Vitor Novelini Belotti, David Ferreira Lopes Santos, Leonardo Fernando Cruz Basso

  953-974

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• The governance of Muriaé’s (MG) clothing local production arrangement based on a bidimensional model analysis

  Cecilia Alves da Silva Antero, Bruno Tavares, Luiz Marcelo Antonialli, Sabrina Olimpio de Caldas Castro

  975-994

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• Innovation and socio-environmental sustainability: a comparative study of Brazilian and European firms

  José Glauber Cavalcante dos Santos, Alessandra Carvalho de Vasconcelos, Márcia Martins Mendes De Luca, Jacqueline Veneroso Alves da Cunha

  995-1012

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• The impact of diversity on innovation in countries

  Sheila Patrícia Ramos Beckhauser, Giancarlo Gomes

  1013-1026

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• The use of smartphones by university students who work: identifying paradoxes of technology

  Kathiane Benedetti Corso, Martiele Gonçalves Moreira

  1027-1043

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• Private social investment: the strategy and management of foundations and institutes

  Daniela Gentil, Gleriani Ferreira, Ivete Rodrigues

  1044-1060

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