Revista de Administração da UFSM

The Brazilian Journal of Management of the Federal University of Santa Maria - ReA UFSM (eISSN 1983-4659) consists of an academic-scientific journal in an online format of the Management area, classified in Qualis/CAPES in extract B1 in this area of knowledge. The Postgraduate Program in Management and Management Sciences Department of the Center for Social and Human Sciences of the Federal University of Santa Maria publishes this electronic journal, which was created in 2008. It is open to all themes and theoretical and empirical essays of national and international origin aimed at promoting academic debate and presenting management practices relevant and applied to the organizational reality.


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Vol 12, No 5 (2019): Special Issue

Table of Contents

Criticism to the transposition of tools from private administration to public administration: a debate on modernizing public administration in Brazil
Fernando Dias Lopes
PDF
841-856
Business Process Management Applied to Legal Administration: a study on law firms processes
Marcos Alexandre Luciano, Manuela Rösing Agostini, Carlos Alberto Costa
PDF
857-876
Determinants of culture that stimulate innovation: Study in textile industry of Itajaí Valley – SC
Carolina Klein Padilha
PDF
877-893
SERVQUAL scale for quality measurement: a case study in a company of public transport
Deoclécio Junior Cardoso da Silva, Leoni Pentiado Godoy, Taís Pentiado Godoy, Roger da Silva Wegner, Lucas Urach Sudati
PDF
894-910
Reverse logistics in retail: barriers and motivation to products and packaging return
Jacques Demajorovic, Laida da Silva Oliveira Campos, Juliana bonomi Santos de Campos
PDF
911-930
Analysis of the rating significance and other variables on the remuneration of the brazilian debentures
Érika Letícia de Assis Luiz, Luiz Eduardo Gaio, Marcelo Augusto Ambrozini, Tabajara Pimenta Júnior
PDF
931-952
Methodology for assessing risk in innovation investments
Vitor Novelini Belotti, David Ferreira Lopes Santos, Leonardo Fernando Cruz Basso
PDF
953-974
The governance of Muriaé’s (MG) clothing local production arrangement based on a bidimensional model analysis
Cecilia Alves da Silva Antero, Bruno Tavares, Luiz Marcelo Antonialli, Sabrina Olimpio de Caldas Castro
PDF
975-994
Innovation and socio-environmental sustainability: a comparative study of Brazilian and European firms
José Glauber Cavalcante dos Santos, Alessandra Carvalho de Vasconcelos, Márcia Martins Mendes De Luca, Jacqueline Veneroso Alves da Cunha
PDF
995-1012
The impact of diversity on innovation in countries
Sheila Patrícia Ramos Beckhauser, Giancarlo Gomes
PDF
1013-1026
The use of smartphones by university students who work: identifying paradoxes of technology
Kathiane Benedetti Corso, Martiele Gonçalves Moreira
PDF
1027-1043
Private social investment: the strategy and management of foundations and institutes
Daniela Gentil, Gleriani Ferreira, Ivete Rodrigues
PDF
1044-1060