Symbiose de la marque : développement émotionnel
DOI :
https://doi.org/10.5902/2316882X87944Mots-clés :
symbiose de la marque, émotions, marque local, identfication localeRésumé
La symbiose entre les marques locales et les villes concernées crée un lien émotionnel fort entre les visiteurs et la ville. Cet article vise à évaluer cette affirmation. Il souligne également que la symbiose entre les marques locales est un facteur d'attraction pour les visiteurs. Il conclut que la symbiose entre les marques locales est un puissant facteur de création d'émotions, essentiel pour fidéliser les visiteurs et créer une atmosphère accueillante et cohérente qui a un impact profond sur eux.
Téléchargements
Références
AHMAD, N.; AHMAD, A.; SIDDIQUE, I. Responsible Tourism and Hospitality: The Intersection of Altruistic Values, Human Emotions, and Corporate Social Responsibility. Administrative Sciences, vol. 13, n. 4, p. 105, 2023.
AKGÜN, A. E.; SENTURK, H. A.; KESKIN, H.; ONAL, I. The Relationships among Nostalgic Emotion, Destination Images and Tourist Behaviors: An Empirical Study of Istanbul. Journal of Destination Marketing & Management, vol. 16, p. 100355, 2020.
ANDERSON, J. C.; GERBING, D. W. Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach. Psychological Bulletin, vol. 103, n. 3, p. 411–423 1988.
ANDRADE, F. C. C. Place Branding – a Influência Dos Stakeholders Na Estratégia Da Marca Albergaria-a-Velha. 2020. - Escola Superior de Educação e Escola Superior de Tecnologia e Gestão, Politécnico de Coimbra, Coimbra, Portugal.
ARORA, A.; RAISINGHANI, M.; ARORA, A.; KOTHARI, D. Building Global Brand Equity through Advertising: Developing a Conceptual Framework of Managing Global Brand Equity. International Journal of Global Management Studies, vol. 1, n. 4, 2009.
BAGOZZI, R. P.; YI, Y. On the Evaluation of Structural Equation Models. Journal of the Academy of Marketing Science, vol. 16, n. 1, p. 74-94, 1988.
BARNES, J. G. Closeness, Strength, and Satisfaction: Examining the Nature of Relationships between Providers of Financial Services and Their Retail Customers. Psychology & Marketing, vol. 14, n. 8, p. 765-790, 1997.
BENNETT, G. Building a Strong New Media Brand: The Case of Texags.Com. Sport Marketing Quarterly, vol. 26, n. 3, p. 153-167, 2017.
BORGHINI, S.; SHERRY, J. F.; JOY, A. Attachment to and Detachment from Favorite Stores: An Affordance Theory Perspective. Journal of Consumer Research, vol. 47, n. 6, p. 890-913, 2021.
BOSE, S.; ROY, S. K.; TIWARI, A. K. Measuring Customer-Based Place Brand Equity (Cbpbe): An Investment Attractiveness Perspective. Journal of Strategic Marketing, vol. 24, n. 7, p. 617-634, 2016.
BOW, V.; BUYS, E. Sense of Community and Place Attachment: The Natural Environment Plays a Vital Role in Developing a Sense of Community. In: Social change in the 21st Century 2003 Conference Refereed Proceedings., 2003, Centre for Social Change Research, School of Humanities and Human Services QUT, Australia. vol. p. 1-18.
BOWEN, J. T.; SHOEMAKER, S. Loyalty: A Strategic Commitment. Cornell Hotel and Restaurant Administration Quarterly, vol. 44, n. 5-6, p. 31-46, 2003.
CAKRANEGARA, P. A.; KURNIADI, W.; SAMPE, F.; PANGEMANAN, J. et al. The Impact of Goods Product Pricing Strategies on Consumer Purchasing Power: A Review of the Literature. Jurnal Ekonomi, vol. 11, n. 03, p. 1115-1120, 2022.
CARDINALE, S.; NGUYEN, B.; MELEWAR, T. Place-Based Brand Experience, Place Attachment and Loyalty. Marketing Intelligence & Planning, vol. 34, n. 3, 2016.
CHAN, A.; SURYADIPURA, D.; KOSTINI, N. City Image: City Branding and City Identity Strategies. Review of Integrative Business and Economics Research, vol. 10, p. 330-341, 2021.
CHEN, C. Identifying Significant Factors Influencing Consumer Trust in an Online Travel Site. Information Technology & Tourism, vol. 8, n. 3-4, p. 197-214, 2006.
COPE, J.; WATTS, G. Learning by Doing–an Exploration of Experience, Critical Incidents and Reflection in Entrepreneurial Learning. International Journal of Entrepreneurial Behavior & Research, vol. 6, n. 3, p. 104-124, 2000.
DANDIS, A. O.; AL HAJ EID, M.; GRIFFIN, D.; ROBIN, R. et al. Customer Lifetime Value: The Effect of Relational Benefits, Brand Experiences, Quality, Satisfaction, Trust, and Commitment in the Fast-Food Restaurants. The TQM Journal, vol. 35, n. 8, p. 2526-2546, 2023.
EL-METWALLY, M. M.; MEKAWEY, A. A. I.; EL-HALMOUCH, Y.; NAGA, N. G. Symbiotic Relationships with Fungi: From Mutualism to Parasitism. In: Plant Mycobiome: Diversity, Interactions and Uses: Springer, 2023. p. 375-413.
ERFANI, G. Reconceptualising Sense of Place: Towards a Conceptual Framework for Investigating Individual-Community-Place Interrelationships. Journal of Planning Literature, vol. 37, n. 3, p. 452-466, 2022.
EUGENIO-VELA, J. D. S.; GINESTA, X.; KAVARATZIS, M. The Critical Role of Stakeholder Engagement in a Place Branding Strategy: A Case Study of the Empordà Brand. European Planning Studies, vol. 28, n. 7, p. 1393-1412, 2020.
FORNELL, C.; LARCKER, D. F. Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, vol. 18, n. 1, p. 39-50, 1981.
FOURNIER, S. Consumers and Their Brands: Developing Relationship Theory in Consumer Research. Journal of Consumer Research, vol. 24, n. 4, p. 343-373, 1998.
GAUSTAD, T.; SAMUELSEN, B. M.; WARLOP, L.; FITZSIMONS, G. J. The Perils of Self‐Brand Connections: Consumer Response to Changes in Brand Meaning. Psychology & Marketing, vol. 35, n. 11, p. 818-829, 2018.
GRACE, D.; ROSS, M.; KING, C. Brand Fidelity: Scale Development and Validation. Journal of Retailing and Consumer Services, vol. 52, p. 101908, 2020.
GRANITZ, N.; FORMAN, H. Building Self-Brand Connections: Exploring Brand Stories through a Transmedia Perspective. Journal of Brand Management, vol. 22, p. 38-59, 2015.
HANAFIAH, M. H. Formative Vs. Reflective Measurement Model: Guidelines for Structural Equation Modeling Research. International Journal of Analysis and Applications, vol. 2020.
HARMON, L. K.; ZINN, H. C.; GLEASON, M. Place Identity, Place Dependence, and Place-Based Affect: Examining Their Relationship to Participation in Educational and Interpretive Programs at Isle Royale National Park. In: People, places and parks: Proceedings of the 2005 George Wright society conference on parks, protected areas and cultural sites, 2005, p. 149-156.
HOFFMAN, D. L.; MOREAU, C. P.; STREMERSCH, S.; WEDEL, M. The Rise of New Technologies in Marketing: A Framework and Outlook. Journal of Marketing, vol. 86, n. 1, p. 1-6, 2021.
HOLBROOK, M. B.; SCHINDLER, R. M. Nostalgic Bonding: Exploring the Role of Nostalgia in the Consumption Experience. Journal of Consumer Behaviour: An International Research Review, vol. 3, n. 2, p. 107-127, 2003.
HUMMON, D. M. Community Attachment: Local Sentiment and Sense of Place. In: Place Attachment: Springer, 1992. p. 253-278.
IGLESIAS, O.; MARKOVIC, S.; SINGH, J. J.; SIERRA, V. Do Customer Perceptions of Corporate Services Brand Ethicality Improve Brand Equity? Considering the Roles of Brand Heritage, Brand Image, and Recognition Benefits. Journal of Business Ethics, vol. 154, p. 441-459, 2019.
JIN, N.; LEE, S.; LEE, H. The Effect of Experience Quality on Perceived Value, Satisfaction, Image and Behavioral Intention of Water Park Patrons: New Versus Repeat Visitors. International Journal of Tourism Research, vol. 17, n. 1, p. 82-95, 2015.
KAMAKURA, W. A.; SRIVASTAVA, R. K. Predicting Choice Shares under Conditions of Brand Interdependence. Journal of Marketing Research, vol. 21, n. 4, p. 420-434, 1984.
KASTENHOLZ, E.; MARQUES, C. P.; CARNEIRO, M. J. Place Attachment through Sensory-Rich, Emotion-Generating Place Experiences in Rural Tourism. Journal of Destination Marketing & Management, vol. 17, p. 100455, 2020.
KELLER, K. L.; MACHADO, M. Gestão Estratégica De Marcas. São Paulo : Pearson Prentice Hall, 2006.
KHAIRI, M.; DARMAWAN, D. The Relationship between Destination Attractiveness, Location, Tourism Facilities, and Revisit Intentions. Journal of Marketing and Business Research (MARK), vol. 1, n. 1, p. 39-50, 2021.
KNOBLOCH, U.; ROBERTSON, K.; AITKEN, R. Experience, Emotion, and Eudaimonia: A Consideration of Tourist Experiences and Well-Being. Journal of Travel Research, vol. 56, n. 5, p. 651-662, 2017.
KUMAR, N. The Power of Trust in Manufacturer-Retailer Relationships. Harvard Business Review, vol. 74, n. 6, p. 92-106, 1996.
LAROSSI, G. O Poder Da Concepção Em Inquérito Por Questionário : Um Guia Do Utilizador Para Administrar Inquéritos Por Questionário, Interpretar Resultados E Influenciar Os Respondentes. Translator TORRE, M. G. D.andANTUNES, A. J. P. Lisboa - Portugal: Fundação Calouste Gulbenkian, 2011. (Manuais Universitários. ISBN: 978-972-31-1373-0.
LIM, W. M.; KUMAR, S.; PANDEY, N.; VERMA, D. et al. Evolution and Trends in Consumer Behaviour: Insights from Journal of Consumer Behaviour. Journal of Consumer Behaviour, vol. 22, n. 1, p. 217-232, 2023.
LIN, H.; ZHANG, M.; GURSOY, D.; FU, X. Impact of Tourist-to-Tourist Interaction on Tourism Experience: The Mediating Role of Cohesion and Intimacy. Annals of Tourism Research, vol. 76, p. 153-167, 2019.
MALÄR, L.; KROHMER, H.; HOYER, W. D.; NYFFENEGGER, B. Emotional Brand Attachment and Brand Personality: The Relative Importance of the Actual and the Ideal Self. Journal of Marketing, vol. 75, n. 4, p. 35-52, 2011.
MALINOWSKI, P.; LIM, H. J. Mindfulness at Work: Positive Affect, Hope, and Optimism Mediate the Relationship between Dispositional Mindfulness, Work Engagement, and Well-Being. Mindfulness, vol. 6, p. 1250-1262, 2015.
MARZOCCHI, G.; MORANDIN, G.; BERGAMI, M. Brand Communities: Loyal to the Community or the Brand? European Journal of Marketing, vol. 47, n. 1/2, p. 93-114, 2013.
MILES, S. J.; MANGOLD, W. G. Positioning Southwest Airlines through Employee Branding. In: Strategic Management in Aviation: Routledge, 2017. p. 231-241.
MOSTAFA, R. B.; KASAMANI, T. Brand Experience and Brand Loyalty: Is It a Matter of Emotions? Asia Pacific Journal of Marketing and Logistics, vol. 33, n. 4, p. 1033-1051, 2020.
MUEHLING, D. D.; SPROTT, D. E.; SPROTT, D. E. The Power of Reflection: An Empirical Examination of Nostalgia Advertising Effects. Journal of Advertising, vol. 33, n. 3, p. 25-35, 2004.
PANWAR, T.; KHAN, K. Ingredient Branding: A Differentiation Strategy for the Commoditized World. Paradigm, vol. 24, n. 2, p. 149-163, 2020/12/01 2020.
PEARCE, P. L. The Experience of Visiting Home and Familiar Places. Annals of Tourism Research, vol. 39, n. 2, p. 1024-1047, 2012.
PÉREZ VALERA, F.; SÁNCHEZ GÓMEZ, M.; PÉREZ VALERA, L. A.; PÉREZ LÓPEZ, A. Deformación En Yesos Del Triásico En El Sector Oriental De La Falla De Socovos (Sureste De España). vol. 2010.
PETTERSSON, C. Psychological Well-Being, Improved Self-Confidence, and Social Capacity: Bibliotherapy from a User Perspective. Journal of Poetry Therapy, vol. 31, n. 2, p. 124-134, 2018.
PODSAKOFF, P. M.; MACKENZIE, S. B.; LEE, J.-Y.; PODSAKOFF, N. P. Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies. Journal of Applied Psychology, vol. 88, n. 5, p. 879-903, Oct 2003.
PODSAKOFF, P. M.; ORGAN, D. W. Self-Reports in Organizational Research: Problems and Prospects. Journal of Management, vol. 12, n. 4, p. 531-544, 1986.
PULLMAN, M. E.; GROSS, M. A. Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors. Decision sciences, vol. 35, n. 3, p. 551-578, 2004.
PUZAKOVA, M.; AGGARWAL, P. Brands as Rivals: Consumer Pursuit of Distinctiveness and the Role of Brand Anthropomorphism. Journal of Consumer Research, vol. 45, n. 4, p. 869-888, 2018.
REBELO, A. M. L. Place Branding Captador De Investimentos. BrandTrend Journal, vol. 3, p. 7-22, 2013.
REMBULAN, C. L.; KUSUMOWIDAGDO, A.; RAHADIYANTI, M. Exchanged Actors Behind the Creation of Sense of Place Value in Indigenous Tourism Enterprise Karangrejo Borobudur Indonesia. Journal of Enterprising Communities: People and Places in the Global Economy, vol. 17, n. 6, p. 1209-1251, 2023.
SARSTEDT, M.; HAIR, J. F.; CHEAH, J.-H.; BECKER, J.-M. et al. How to Specify, Estimate, and Validate Higher-Order Constructs in Pls-Sem. Australasian Marketing Journal, vol. 27, n. 3, p. 197-211, 2019.
SCANNELL, L.; GIFFORD, R. The Experienced Psychological Benefits of Place Attachment. Journal of Environmental Psychology, vol. 51, p. 256-269, 2017.
SELNES, F. An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty. European Journal of Marketing, vol. 27, n. 9, p. 19-35, 1993.
SOHN, C. How to Brand a Border Despite Its Wall? A Social Semiotics Approach to Cross-Border Place Branding. Geoforum, vol. 135, p. 82-92, 2022.
SUNARSO, B.; MUSTAFA, F. Analysing the Role of Visual Content in Increasing Attraction and Conversion in Msme Digital Marketing. Journal of Contemporary Administration and Management (ADMAN), vol. 1, n. 3, p. 193-200, 2023.
TAHERI, B.; GANNON, M. J.; KESGIN, M. Visitors’ Perceived Trust in Sincere, Authentic, and Memorable Heritage Experiences. The Service Industries Journal, vol. 40, n. 9-10, p. 705-725, 2020.
TRAUER, B.; RYAN, C. Destination Image, Romance and Place Experience—an Application of Intimacy Theory in Tourism. Tourism Management, vol. 26, n. 4, p. 481-491, 2005.
VAN ASSCHE, K.; BEUNEN, R.; OLIVEIRA, E. Spatial Planning and Place Branding: Rethinking Relations and Synergies. European Planning Studies, vol. 28, n. 7, p. 1274-1290, 2020.
VANDENBERG, R. J.; LANCE, C. E. A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research. Organizational Research Methods, vol. 3, n. 1, p. 4-70, 2000.
VELOUTSOU, C.; MOUTINHO, L. Brand Relationships through Brand Reputation and Brand Tribalism. Journal of Business Research, vol. 62, n. 3, p. 314-322, 2009.
WILSON, B.; HENSELER, J., 2007, Modeling Reflective Higher-Order Constructs Using Three Approaches with Pls Path Modeling: A Monte Carlo Comparison. ANZMAC. 791-800.
WU, J.; HUANG, D.; LIU, J.; LAW, R. Which Factors Help Visitors Convert Their Short-Term Pro-Environmental Intentions to Long-Term Behaviors? International Journal of Tourism Sciences, vol. 13, n. 2, p. 33-56, 2015.
ZHAO, W.; SUN, R.; KAKUDA, N. Institutionalized Place Branding Strategy, Interfirm Trust, and Place Branding Performance: Evidence from China. Journal of Business Research, vol. 78, p. 261-267, 2017.
Téléchargements
Publié-e
Comment citer
Numéro
Rubrique
Licence

Cette œuvre est sous licence Creative Commons Attribution - Pas d'Utilisation Commerciale - Partage dans les Mêmes Conditions 4.0 International.
Os autores de textos aprovados pelos pareceristas de Cadernos de Comunicação cedem automaticamente e sem qualquer tipo de ônus o direito à primeira publicação do material submetido.


