Potentials and challenges of Psychosocial Care Centers in the voice of health workers
DOI:
https://doi.org/10.5902/2179769271239Keywords:
Mental health services, Mental health assistance, Psychiatric rehabilitation, Community Mental Health Services, Mental HealthAbstract
Objective: to know the perception of health workers about the potentialities and challenges of the Psychosocial Care Center (CAPS). Method: qualitative study carried out with 24 health workers from a CAPS located in southern Brazil. The data were produced between August and October 2018 through an open interview and submitted to thematic content analysis. Results: the workers identified potentialities of the service such as structuring, effectiveness, quality of care and team interaction, which generate satisfaction. However, they reported disarticulations between the service and the Psychosocial Health Care Network (RAPS), in addition to the decrease in public investments and interference of the political environment in the management of services, which sometimes led to occupational illness. Conclusion: the health workers perceived the CAPS as a powerful and effective service; however, they identified weaknesses at the level of RAPS that culminated in overload of the service and illness of the workers.
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