Perception of users about the care at the psychosocial care center III

Abstract

Aim: to analyze the perception of users attended at the CAPS III about the care provided by health professionals in this service. Method: qualitative, descriptive and exploratory research, carried out from November 2015 to May2016 inthe city of Campina Grande, Paraíba. A self-administered questionnaire was used with 47 users attending a CAPS III. The results were discussed in light of the Thematic Content Analysis. Results: Two thematic categories were obtained: facilities and potentialities; And barriers to overcome: geographical, organizational, economic and structure. It was observed that the satisfaction of the users is related to the care, assistance and qualified listening provided by the health professionals of the CAPS, even in the face of a precarious physical structure, inadequate professional dimensioning and lack of medication. Conclusion: CAPS III users claimed to be satisfied with the care provided by health professionals; However, they also presented organizational and structural obstacles to the service itself.