Avaliação das habilidades de resiliência empresarial: o caso da indústria e comércio de Santa Maria – RS
DOI:
https://doi.org/10.5902/1983465973551Palavras-chave:
Resiliência organizacional, Indústria, Comércio, Crises, AdversidadesResumo
Objetivo: Esta pesquisa teve como objetivo avaliar o potencial de desempenho resiliente diante de crises e adversidades para empresas localizadas na cidade de Santa Maria – RS (Brasil).
Design/metodologia/abordagem: A abordagem quantitativa foi adotada. A pesquisa foi realizada em cinco etapas sequenciais, a saber: (i) construção e validação do instrumento de pesquisa; (ii) definição do tamanho da amostra e procedimentos de amostragem; (iii) coleta de dados; (iv) análise de dados e interpretação dos resultados; e (v) elaboração de recomendações. Um instrumento de pesquisa contendo 44 perguntas foi elaborado e distribuído entre potenciais respondentes, obtendo-se 87 respostas válidas, o que corresponde a uma amostra estatisticamente representativa para os parâmetros adotados.
Resultados: A amostra foi dividida em dois subconjuntos, representando os setores Industrial e de Comércio. A avaliação de resiliência considerou quatro dimensões: habilidade de responder, antecipar, monitorar e aprender. Os resultados para ambos os setores mostraram pontuações variando de 3,4 a 3,7 (escala de 5 pontos) nas quatro dimensões avaliadas. Isso revela que ambos os setores têm desenvolvido práticas que contribuem positivamente para o aprimoramento da resiliência, embora haja oportunidades para melhorias.
Originalidade/valor: Esta pesquisa lança luz sobre a capacidade de resiliência dos casos estudados, permitindo que os gestores atuem para fortalecer suas organizações para superar crises e adversidades. Além disso, nossos resultados demonstram como as habilidades de resiliência podem ser avaliadas considerando o escopo de setores econômicos e uma área geográfica, o que pode ser adotado por pesquisadores, formuladores de políticas e agências de desenvolvimento para avaliar as habilidades resilientes das empresas sob sua área de influência.
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