Organizational culture and remote work: case study in a high complexity hospital
DOI:
https://doi.org/10.5902/1983465988465Keywords:
Organizational culture, Cultural change, Telework, Home office, Remote workAbstract
Purpose – the general objective of the study presented in this article was to describe and analyze how a highly complex hospital institution implemented the practice of home office in its operations during the pandemic.
Methodology – a qualitative and exploratory approach was adopted. Data collection was carried out through semi-structured interviews conducted with six managers of Hospital Gama and a questionnaire with multiple-choice and essay questions completed online by employees of these managers' teams.
Findings – the results indicated that: (1) facilitating elements provided by the hospital, managers, and employees were applied to the migration of the work modality; (2) several challenges were identified to the new modality, the overcoming of which could foster the transformation of the hospital's culture in the medium and long term; (3) the hospital was not prepared in terms of technology and human resources for the transition process, but a set of quick actions were taken to make the migration from in-person work to home office possible; (4) the advantages indicated by the interviewees about the new modality corroborate the literature that served as the theoretical basis for this research; and (5) the level of employee engagement during the change process appears to have remained the same or increased, according to the perceptions of the research participants.
Originality – presents a single case study that describes and analyzes the process of migration from in-person work to telework as a consequence of the COVID-19 pandemic in a reference hospital for complex operations in the city of São Paulo.
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