The impact of meritocracy on logistics companies during economic crises

Authors

DOI:

https://doi.org/10.5902/1983465953208

Keywords:

Productivity. Competitiveness. Meritocracy.

Abstract

Purpose: meritocracy and incentives for innovation are instruments in the search for efficiency and increased productivity. The objective of this work is to demonstrate the correlation between meritocracy and productivity gains that a franchise network presented in a year of economic crisis in Brazil.

 

Design/methodology/approach: the method of qualitative and quantitative approach of this research used experimentation, based on interviews, observation and data analysis. Two groups of companies, which totalized 92 companies and 746 professionals participated of the research.

 

Findings: management based on recognition and reward for employees of a group of companies has shown an increase in productivity of up to 25% in a year of economic recession. In the same period, another group of companies in the same business, but without a meritocracy-based compensation system, achieved a 9% drop.

 

Research limitations/implications: this work suffered from limitations as to the influence of the local economy of each franchise on the results, impacting the comparisons of the groups that participated in the experimental research.

 

Practical implications: logistics companies can use this work to define a meritocratic model that encourages employees to seek innovation in processes and contribute to better operational performance.

 

Social implications: logistics has a strong impact on the competitiveness of companies, from industry to commerce. This work offers visibility of the influence of productivity in logistics companies in the supply chain.

 

Originality/value: this work contributes to the analysis of the influence of meritocracy in people management, especially in times of economic crisis.

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Author Biographies

Felipe Liberato Souza, Universidade de São Paulo - USP

Mestre em Empreendedorismo pela FEA-USP (2019), com especialização em Gestão de Negócios (ênfase em Logística) pela Fundação Dom Cabral (2016), em Negociação e Liderança pela Harvard University (2015), MBA pela Fundação Getúlio Vargas (2011), especialização em Docência do Ensino Superior pela Fundação Getúlio Vargas (2009), especialização em Gestão Empresarial pela Universidade Federal de Lavras (2004) e graduado em Administração de Empresas com ênfase em Empreendedorismo pela Universidade Federal de Itajubá (2002). Professor em programa de pós-graduação lato sensu do Instituto Nacional de Tecnologia e Negócios - INATEN. Mentor no programa Sinergy da Universidade Federal de Itajubá em 2014. Gerente de Logística na GOL Linhas Aéreas (desde setembro de 2011), anteriormente Gerente de Vendas na LÍDER Aviação (de 2007 a 2011) e Gerente Comercial na AmBev (de 2004 a 2007).

Alvair Silveira Torres Júnior, Universidade de São Paulo - USP

Graduado em Tecnologia em Processos de Produção pela Universidade Estadual Paulista Júlio de Mesquita Filho (1985), mestrado em Administração pela Pontifícia Universidade Católica de São Paulo (1990) e doutorado em Comunicação Organizacional pela Universidade Metodista de São Paulo (2000). Especialista em Lean Production and Lean Management através de formação prática e conceitual com a consultoria internacional nipo-americana Shingijutsu Co. Professor doutor da Universidade de São Paulo- FEA-USP. Especialista em Lean Management, Lean Production e Indústria Automobilística. Autor e Co-autor dos Livros: Integração e Flexibilidade, Gestão do Conhecimento nas PME, Pequeno Dicionário de Termos da Empresa Globalizada, Tomada de Decisão nas Organizações. Ganhador do Prêmio INTERCOM 2001 de melhor tese de doutorado, segundo colocado do prêmio PricewaterhouseCoopers de Inovação Gerencial em 2002 e prêmio de melhor trabalho na área de Operações e Logística no XIX ENANGRAD em 2008, Menção Honrosa no SIMPOI 2010 na área de Operações e Logística. Premio Excelência em Publicações pela FEA-USP (2015). Tem experiência na área de Engenharia de Produtos, Gestão da Produção, Logística e Supply Chain , com ênfase em Lean Management, Lean Production, Lean Development e Lean Startup. Pesquisa a aplicação do Lean Startup no desenvolvimento de novos produtos e novos modelos de negócios, incluindo casos de Economia Circular.

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Published

2021-10-04

How to Cite

Souza, F. L., & Torres Júnior, A. S. (2021). The impact of meritocracy on logistics companies during economic crises. Revista De Administração Da UFSM, 14(3), 674–692. https://doi.org/10.5902/1983465953208

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Vol. 14 No. 3 (2021): Jul-Sep

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