Effectiveness of management of higher public education from the Baldrige excellence program
DOI:
https://doi.org/10.5902/1983465938814Keywords:
Effectiveness. Strategy, Management, Model of Excellence, Baldrige.Abstract
Purpose – The objective of this article is to analyze the effectiveness of higher education management, according to the Baldrige Excellence Model in a Public Institution of Higher Education in Minas Gerais, based on the perception of public workers.
Design/methodology/approach – A quantitative survey was carried out with the application of questionnaires to university employees. The collected data were submitted to multivariate statistical analysis using the Partial Least Squares - Structural Equation Modeling (PLS-MEE) and Covariance (MEE-CB).
Findings – The methods adopted confirmed that Leadership, Strategic Planning, Focus on the Client, Measurement of Knowledge, Analysis and Management, Focus on the Workforce and Focus on the Operation explain more than 75% of the effectiveness of the management of an IPES. This research corroborates with the Baldrige Education Criteria for Performance Excellence (2019), even if applied in Brazil, a different context from the original model.
Research limitations/implications – The customer's perception was not collected in this research. For a greater depth of analysis of the construct and model, it appears that it is relevant to include the participation of the client in future research and expand the units of analysis.
Originality/value – Know the elements that affect the management effectiveness of public institutions of higher education. With the model, the effectiveness of management is significantly explained, but the simultaneous correlation between all constructs is not proven and there is little leadership contribution. These results demonstrate the need for advances in the specifics of the model for the management of this type of institution.
Downloads
References
Adriano, B. M. & Ramos, F. (2015). Liderança Universitária: uma revisão das publicações nacionais e estrangeiras sobre o tema. Revista Navus, Florianópolis, 5(4), 46-64.
Andreeva, T. & Kianto, A. (2012). Does knowledge management really matter? Linking knowledge management practices, competitiveness and economic performance. Journal of Knowledge Management, [S.1], 16(4), 617-636.
Andriguetto, H. J., Meyer, V. J., Pascucci, L. & Santos, A. D. (2011). Estratégias acadêmicas e suas manifestações: o discurso e a prática. Revista GUAL, Florianópolis, 4(3), 126-152.
Arbuckle, J. L. (2016). IBM SPSS Amos 24 User’s Guide. New York: IBM.
Baldrige, Performance Excellence Program (2019). Education Criteria for Performance Excellence. Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology, NIST. https://www.nist.gov/baldrige/how-baldrige-works/about-baldrigehttps://www.nist.gov/baldrige/how-baldrige-works/about-baldrige.
Baldrige, Performance Excellence Program (2015). Criteria Category and Item Commentary. Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology, 2015-2016.
Constituição da República Federativa do Brasil (1988). Brasília: S. F, 1988.
Bryman, A. & Lilley, S. (2009). Leadership researchers on leadership in higher education. Leadership, London, 5(3), 331-346.
Calhoun, J. M. (2002). Using the Baldrige Criteria to Manage and Assess the Performance of Your Organization. The journal for quality & participation, [S.1], 45-54, Summer.
Costa, J. F. D. (2011). Mensuração e desenvolvimento de escalas: aplicações em administração. Rio de Janeiro: Ciência Moderna, [s.p.].
Cornali, F. (2012). Effectiveness and Efficiency of Educational Measures: Evaluation Practices, Indicators and Rhetoric. Scientific Research, Italy, 2(3), 255-260.
Drucker, P. F. (1998). Administrando em tempos de grandes mudanças. São Paulo: Pioneira.
Evans, J. R., Ford, M. W., Masterson, S. S. & Hertz, H. S. (2012). Beyond performance excellence: research insights from Baldrige recipient feedback. Total Quality Management & Business Excellence, [S.1], 23(5), 489-506.
Ferreira, A. R. (2012). Modelo de excelência em gestão pública no governo brasileiro: importância e aplicação. Revista Eixo, Brasília, 1(1), 31-43.
Hair JR, J. F. et al. (2009). Multivariate Data Analysis. Upper Saddle River: Pearson Education, Inc. 6 [s.p].
Hair JR, J. F., Ringle, C. M. & Sarstedt, M. (2011) PLS-SEM: Indeed a Silver Bullet. Journal of Marketing Theory and Practice, 19 (2), 139-151.
Hair JR, J. F. et al. (2013). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Thousand Oaks: Sage, 1, [s.p].
Hrebiniak, L. G. (2006). Fazendo a estratégia funcionar: o caminho para uma execução bem- sucedida. Rio Grande do Sul: Bookman.
Kich, J. & Pereira, M. F. (2011). A influência da liderança, cultura, estrutura e comunicação organizacional no processo de implantação do planejamento estratégico. Cadernos EBAPE, Rio de Janeiro, 9 (4), 1045-1065.
Kraipetch, C., Kanjanawasee, S. & Prachyapruit, A. (2013). Organizational effectiveness evaluation for higher education institutions, ministry of tourism and sports. Research in Higher Education Journal, [S.1], 19(1), p. 1.
Malhotra, N. K. (2012). Pesquisa de Marketing: uma orientação aplicada. Translation of Lene Belon Ribeiro, Monica Stefani, Porto Alegre: Bookman 6, [s.p].
Marra, A. V.; Melo, M. C. O. L. (2003). Docente gerente: o cotidiano de chefes de departamento e coordenadores em uma Universidade Federal. Anais do Encontro Nacional de Programas de Pós-Graduação em Administração, 27, Curitiba. Belo Horizonte: ANPAD, 2003.
Mastella, A. S. & Reis, E. A. dos. (2008). O gestor de Instituição de Ensino Superior e o desenvolvimento de competências gerenciais. Anais do Repositório da Universidade Federal Santa Catarina, 2008, Santa Catarina: Repositório UFSC.
Menezes, P. H. B., Martins, H. C., & Oliveira, R. R. (2018). The Excellence Baldrige Criteria in The Effectiveness of Higher Education Institutions Management. Brazilian Business Review (Portuguese Edition), 15(1).
Menezes, P. H. B. (2014). Antecedentes da efetividade da gestão de instituições de ensino superior. Dissertação de Mestrado, Programa de Pós- Graduação em Administração, Universidade FUMEC, Belo Horizonte, Minas Gerais, Brasil.
Mintzberg, H. (1998). Safari de Estratégia. Porto Alegre: Bookman.
Sharabi, M. (2013). Managing and improving service quality in higher education. International Journal of Quality and Service Sciences, [S.1], 5(3), 309-320.
Stewart, T. A. (1998). Capital Intelectual: a nova vantagem competitiva das empresas. Rio de Janeiro: Campus.
Trigueiro, M. G. S. (2000). Ensino superior privado no Brasil. Brasília: Paralelo.
Downloads
Published
How to Cite
Issue
Section
License
Authors of articles published by ReA/UFSM retain the copyright of their works, licensing them under the Creative Commons (CC-BY 4.0), which allows articles to be reused and distributed without restriction, provided that the original work is properly cited.
