Shadow IT and computer-mediated collaboration: developing a framework based on social presence theory

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DOI:

https://doi.org/10.5902/1983465923853

Abstract

The use of unauthorized technologies in the workplace, called shadow IT (SIT), is increasing within organizations. Previous research identified that Shadow technologies are often collaborative systems used by employees to communicate and share content with colleagues, clients, or external partners. Therefore, we aim to develop a framework for the influence of shadow IT usage on computer-mediated collaboration based on Social Presence Theory. We conducted a literature review that resulted in a framework and the development of research propositions. The literature suggests that there is a positive influence of shadow IT usage on employee collaboration and communications. This paper presents theoretical and practical contributions. Analyzing shadow IT and collaboration through a theoretical lens makes progress on the discussion about the consequences of these unauthorized technologies for individuals and organizations. It is important for organizations to comprehend these impacts, such as on collaboration, which, in turn, can facilitate improvements in employee productivity.

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Author Biographies

Gabriela Labres Mallmann, Universidade Federal do Rio Grande do Sul

Mestre em Administração pela Escola de Administração da UFRGS. Atualmente é estudante de doutorado na mesma instituição.

Antonio Carlos Gastaud Maçada, Universidade Federal do Rio Grande do Sul

Graduação em Administração de Empresas pela Fundação Universidade Federal do Rio Grande (1985), mestrado em Administração pela Universidade Federal do Rio Grande do Sul (1993) e doutorado em Administração pela Universidade Federal do Rio Grande do Sul (2001). CRA: 7736/O. Atualmente é professor Associado III do Depto de Ciências Administrativas da Escola de Administração e do Programa de Pós-graduação (Esp., MBA, Mestrado e Doutorado) da Universidade Federal do Rio Grande do Sul. Experiência na área de Administração, com ênfase em Administração de Empresas, atuando principalmente nos seguintes temas: Tecnologia da Informação, Impacto da TI, Investimentos em TI, Qualidade da Informação e Gestão das Operações Logísticas. Atividades Administrativas: Coordenador PPGA/UFRGS 2007/2008. Cooperação Internacional: CAPES/DAAD 2004/2005; CAPES/FIPSE 2004/2008; CAFP-BA 2009/2012, CAPES/FIPSE 2010/2013. Visiting Professor na Mays Business School, Texas A&M (2011-2012). Coordenador da área Administração da Informação da Associação Nacional de Pós-graduação em Administração (ADI-ANPAD 2013-2014). Membro da Compesq EA/UFRGS (2015- 2017). Coordenador do Consorcio Doutoral XL EnANPAD 2016. Coordenador do Grupo de Pesquisa:Informação, Inteligência e Tecnologia da Informação (IITI). 

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Published

2019-11-27

How to Cite

Mallmann, G. L., & Maçada, A. C. G. (2019). Shadow IT and computer-mediated collaboration: developing a framework based on social presence theory. Revista De Administração Da UFSM, 12(4), 821–839. https://doi.org/10.5902/1983465923853

Issue

Vol. 12 No. 4 (2019): Oct-Dec

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