Application of a proposal for measurement of performance of a quality management system

Authors

  • Orlando Ferreira da Silveira ULBRA Campus Cachoeira do Sul, RS, Brasil.
  • Claudia de Freitas Michelin ULBRA Campus Cachoeira do Sul, RS, Brasil.
  • Julio Cezar Mairesse Siluk Universidade Federal de Santa Maria - UFSM

DOI:

https://doi.org/10.5902/1983465924828

Abstract

Currently in the corporate world growing focus by the speed that process changes, driven by frequent technological innovations, the performance of the economy and the strong competition established in its market. In this way, the incessant search for continuous improvement in organizations demands the implementation of systemic and measurable management systems, as a means to reduce vulnerability in relation to the impact caused by competitive forces. The present work, developed in two companies of the food industry, The Coca-Cola Company and Heineken Brazil, aims to verify the application and the contributions of a proposal of performance measurement of a quality management system, aiming to facilitate and Guide the measurement and analysis of the process of continuous improvement and the sustainability of organizational performance. Methodologically, a mapping and diagnosis was carried out to carry out a case study. Thus, it can be stated that the tool developed and its simulation contributed to the proactive, integrated and continuous measurement of the process of analysis of the implementation, improvement and performance of the quality management system, demonstrating the percentage of non-conformity of 1.01% for this system.

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Author Biographies

Orlando Ferreira da Silveira, ULBRA Campus Cachoeira do Sul, RS, Brasil.

Mestre em Engenharia de Produção pela Universidade Federal de Santa Maria - UFSM, RS, Brasil. Coordenador do Curso de Administração da Universidade Luterana do Brasil - ULBRA Campus Cachoeira do Sul, RS, Brasil.

Claudia de Freitas Michelin, ULBRA Campus Cachoeira do Sul, RS, Brasil.

Mestre em Engenharia de Produção pela Universidade Federal de Santa Maria - UFSM, RS, Brasil. Docente do Curso de Administração da ULBRA Campus Cachoeira do Sul, RS, Brasil.

Julio Cezar Mairesse Siluk, Universidade Federal de Santa Maria - UFSM

Doutor em Engenharia de Produção pela Universidade Federal de Santa Catarina, SC, Brasil. Coordenador do Programa de Pós-graduação em Engenharia de Produção – Universidade Federal de Santa Maria - UFSM.

Published

2017-08-07

How to Cite

Silveira, O. F. da, Michelin, C. de F., & Siluk, J. C. M. (2017). Application of a proposal for measurement of performance of a quality management system. Revista De Administração Da UFSM, 10, 92–107. https://doi.org/10.5902/1983465924828

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