HEALTHCARE RECEPTION AND HUMANIZED ASSISTANCE IN THE EMERGENCY ROOM FOR ADULTS: NURSES’ PERCEPTIONS

Authors

DOI:

https://doi.org/10.5902/217976928279

Keywords:

Emergency Nursing, Humanization of assistance, User embracement, Emergency medical services

Abstract

http://dx.doi.org/10.5902/217976928279

Aim: to describe the perceptions of nurses that work in the adults emergency room on humanized assistance and healthcare reception and risk classification. Method: it is a descriptive, exploratory and qualitative study carried out through a structured questionnaire and a semi-structured interview with 14 nurses. The sample was composed by nurses mainly women (86%), the average age of 38 years old. The data collected through the interviews was analyzed using the content analysis technique. Results: the data collected was categorized and grouped by similar characteristics, extracting the theme of humanization, the healthcare reception, risk classification and National Policy of Humanization. Final Considerations: the interviewees understand the broader concepts of healthcare reception and humanization, however, the practice depends on the way each professional applies them, transforming this activity into a subjectivity that involves daily work.

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Author Biographies

Alcides Viana de Lima Neto, Faculdade de Excelência Educacional do Rio Grande do Norte, Natal, RN

Bacharel em Enfermagem pela Estácio/FATERN. Aluno da especialização em Gestão em Enfermagem pela Universidade Federal de São Paulo - UNIFESP.

Vilani Medeiros de Araújo Nunes, Universidade Federal do Rio Grande do Norte, Natal, RN

Doutora em Ciências da Saúde pelo Programa de Pós-Graduação em Ciências da Saúde da UFRN.

Rafaella Leite Fernandes, Universidade Federal do Rio Grande do Norte, Natal, RN

Mestre em Enfermagem pelo Programa de Pós-Graduação em Enfermagem da UFRN;

Ilcarla Mayara Lopes Barbosa, Faculdade de Excelência Educacional do Rio Grande do Norte, Natal, RN

Bacharel em Enfermagem pela Estácio/FATERN.

Gysella Rose Prado de Carvalho, Universidade Federal do Rio Grande do Norte, Natal, RN

Mestre em Enfermagem pelo Programa de Pós-Graduação em Enfermagem da UFRN;

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Published

2013-10-07

How to Cite

Neto, A. V. de L., Nunes, V. M. de A., Fernandes, R. L., Barbosa, I. M. L., & Carvalho, G. R. P. de. (2013). HEALTHCARE RECEPTION AND HUMANIZED ASSISTANCE IN THE EMERGENCY ROOM FOR ADULTS: NURSES’ PERCEPTIONS. Revista De Enfermagem Da UFSM, 3(2), 276–286. https://doi.org/10.5902/217976928279

Issue

Vol. 3 No. 2 (2013)

Section

Artigos Originais

License

 

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