A business performance measurement system for incubated startups

Authors

DOI:

https://doi.org/10.5902/1983465937817

Keywords:

Start-ups, Performance measurement, Technological incubators, Competitiveness.

Abstract

Purpose – The development of a model to measure and assess the performance of start-ups in a standard incubation process, based on 99 critical success factors identified as the most relevant for the context.

Design/methodology/approach – A total of three sequential steps were developed to reach the objectives proposed (Problem overview; modeling; and usage). The model was tested on four development stage incubation processes start-ups and three maturity stage incubation processes start-ups, located at the Technological Incubator of Santa Maria (ITSM).

Findings – After the modeling phase, compromising results were found for only one developed stage start-up evaluated. Meanwhile, for the maturity stage, all three evaluated start-ups are competitive. To support the strategic decision-making process, the scores obtained were stratified to diagnose which perspective may compromise the performance of each start-up.

Originality/value – This research proved to be adaptable to the decision context, thus being amenable to be used in different scenarios. The model presented in this work is composed of a systematic tool suitable to support the continuous improvement and learning processes for incubated start-ups, in specific to measure and assess the performance of start-ups.

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Author Biographies

Frank Casado, Universidade Federal de Santa Maria

Graduated in Economic Sciences from the Federal University of Santa Maria (2002) and Master in Production Engineering from the Federal University of Santa Maria (2012), working from 2012 to 2013 as manager of the Santa Maria Technological Incubator. In the years 2014 to 2020 he served as Pro-Rector of Planning at Federal University of Santa Maria. Frank has experience in Strategic Management and Performance Evaluation, acting mainly on the following topics: Production engineering, organizational performance evaluation, strategic management, public management, and risk management.

Julio Siluk, Universidade Federal de Santa Maria

PhD in Production Engineering from the Federal University of Santa Catarina, Florianopolis, Brazil (2007), master in Production Engineering from the Federal University of Santa Maria, Brazil (2001). He graduated in Administration in the Federal University of Santa Maria, Brazil (1987). Julio is currently Professor of the Production Engineering department, Director of the Production Engineering Post-Graduation program at the Federal University of Santa Maria and leader of Center for Innovation and Competitiveness (NIC).

Alvaro Luiz Neuenfeldt Júnior, Universidade Federal de Santa Maria

Professor of the Production Engineering department and Production Engineering Post-Graduation program of the Federal University of Santa Maria. Alvaro is researcher at Center for Innovation and Competitiveness (NIC), PhD in Industrial end Management Engineering from the University of Porto, Portugal (2017), master in Production Engineering from the Federal University of Santa Maria, Brazil (2014), and graduated in Mechanical Engineering at the Federal University of Santa Maria, Brazil (2008).

Lucas de Ataide, Universidade Federal de Santa Maria

Student of Production Engineering at the Federal University of Santa Maria, Brazil, Lucas is currently researcher at Center for Innovation and Competitiveness and head of the Production Engineering academic representation.Student of Production Engineering at the Federal University of Santa Maria, Brazil, Lucas is currently researcher at Center for Innovation and Competitiveness and head of the Production Engineering academic representation.

Oscar Daniel Quiroga, Universidad Nacional del Litoral (UNL)

PhD in Industrial Engineering from the Department of Industrial Engineering of the Universidad Nacional del Litoral, Argentina (2000), graduated in Electrical-electronic Engineer from the Universidad Católica de Córdoba, Argentina (1994). Oscar has experience in Strategic Management, Industrial Engineering, and Innovation Management.

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Published

2020-11-28

How to Cite

Casado, F., Siluk, J., Neuenfeldt Júnior, A. L., Ataide, L. de, & Quiroga, O. D. (2020). A business performance measurement system for incubated startups. Revista De Administração Da UFSM, 13(5), 977–996. https://doi.org/10.5902/1983465937817

Issue

Vol. 13 No. 5 (2020): Special Issue

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