Interactions between Organizational Citizenship Behaviors, Interpersonal Trust, Organizational Trust, and Organizational Support

Authors

  • Tais Andrade Universidade Federal de Santa Maria (UFSM), Santa Maria, Rio Grande do Sul
  • Vania de Fátima Barros Estivalete UFSM
  • Vivian Flores Costa UFSM
  • Lisiane Pellini Faller UFSM/FAMES
  • Gabrielle Loureiro Costa UFSM

DOI:

https://doi.org/10.5902/1983465929589

Abstract

This study aims to analyze the existing relationships between Organizational Citizenship Behaviors, Interpersonal Trust, Organizational Trust and Organizational Support, from the perspective of employees in the educational sector. In order to achieve this objective, a research of character descriptive of the survey type. The instrument filled out by 988 employees was elaborated from the Organizational Citizenship Behavior Scale for Knowledge Workers (OCB-KW), Interpersonal Trust Measure (IT), Employee Trust Scale (ETS) and Organizational Support Perception Scale (OSPS). The main results show the existence of a relationship between the constructs of the social context and the OCB. The highest correlation found between Interpersonal Trust and Organizational Citizenship Behaviors (r=.462), indicating that the existence of trust among the individuals in the organization is directly proportional to their involvement in positive and discretionary behaviors for the common good.

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Author Biographies

Tais Andrade, Universidade Federal de Santa Maria (UFSM), Santa Maria, Rio Grande do Sul

Professora do Departamento de Ciências Administrativas da UFSM

Vania de Fátima Barros Estivalete, UFSM

Docente no PPGA/UFSM

Vivian Flores Costa, UFSM

Professora no Instituto Federal Farroupilha

Doutaranda em Administração UFSM

Lisiane Pellini Faller, UFSM/FAMES

Docente na Faculdade Metodista de Santa Maria 

Doutora em Administração pelo PPGA/UFSM

Gabrielle Loureiro Costa, UFSM

Mestranda em Administração PPGA/UFSM

Published

2018-09-03

How to Cite

Andrade, T., Estivalete, V. de F. B., Costa, V. F., Faller, L. P., & Costa, G. L. (2018). Interactions between Organizational Citizenship Behaviors, Interpersonal Trust, Organizational Trust, and Organizational Support. Revista De Administração Da UFSM, 11, 489–504. https://doi.org/10.5902/1983465929589