1.
Milan GS, Eberle L, Corso A, De Toni D. Service quality and customer satisfaction: comparing undergraduate and graduate students perception of an HEI. ReA UFSM [Internet]. 2015 Nov. 9 [cited 2025 Apr. 29];8(3):415-37. Available from: https://periodicos.ufsm.br/reaufsm/article/view/9935