Brodbeck, Angela Freitag, Norberto Hoppen, and Debora Bobsin. “An Implementation Methodology for Process Management in Public Organizations”. Revista de Administração da UFSM 9, no. 4 (February 3, 2017): 699–720. Accessed April 24, 2024. https://periodicos.ufsm.br/reaufsm/article/view/15250.