Rodrigues, Pedro, Cristiane Drebes Pedron, and Mírian Oliveira. “Knowledge Management on the Implementation of a CRM Project: A Case Study”. Revista de Administração da UFSM 6, no. 3 (September 30, 2013): 595–613. Accessed December 21, 2024. https://periodicos.ufsm.br/reaufsm/article/view/8486.