Carvalho, Alexandre Brondani, Ivonisa Maria Castagna de Abreu, and Ivonete Foletto Pedrozo. “Flow Chart As a Tool for Improvement and Control in Public Instuons”. Revista de Administração da UFSM 6, no. 2 (July 5, 2013): 373–394. Accessed December 24, 2024. https://periodicos.ufsm.br/reaufsm/article/view/3790.