[1]
C. A. de M. Alves, C. A. P. Machado Filho, and G. A. S. F. de Lima, “Study on Corporate Social Responsibility and Ombudsman’s Offices Complaints of banks, considering the size and type of control in Brazil”, ReA UFSM, vol. 10, no. 3, pp. 402–419, Oct. 2017.