Spalenza, André Sarmento, Felipe Andreão Ronchi, and Anderson Soncini Pelissari. 2017. “Satisfaction in B2B Relationship: Research of Reciprocity in the Relation Between Doctors and Health Plans in the Espírito Santo”. Revista De Administração Da UFSM 10 (4):632-51. https://doi.org/10.5902/1983465916323.