VASCONCELOS, A. M. de; LEZANA, Álvaro G. R. Theory and practice in research of quality in tourism services in international journals: a literature review of 2002 to 2012. Revista de Administração da UFSM, [S. l.], v. 7, n. 3, p. 486–505, 2014. DOI: 10.5902/198346598045. Disponível em: https://periodicos.ufsm.br/reaufsm/article/view/8045. Acesso em: 18 feb. 2025.