[1]
Carvalho, A.B., Abreu, I.M.C. de and Pedrozo, I.F. 2013. Flow chart as a tool for improvement and control in public instuons. Revista de Administração da UFSM. 6, 2 (Jul. 2013), 373–394. DOI:https://doi.org/10.5902/198346593790.