SABBAGHIAN, A.; EDALATY, M. Identification and prioritization the factors affecting the insurance industry customer preferences using KANO and AHP model (case study:the city of Kashan(. Ciência e Natura, [S. l.], v. 37, p. 426–431, 2015. DOI: 10.5902/2179460X20873. Disponível em: https://periodicos.ufsm.br/cienciaenatura/article/view/20873. Acesso em: 19 oct. 2024.